IT Operations Management

IT Operations Management

We specialize in implementing and customizing ServiceNow's IT Operations Management (ITOM) solutions to empower organizations with proactive system monitoring, streamlined incident resolution, and seamless IT process automation. Achieve enhanced operational efficiency, reliability, and business resilience.

CMDB Health Check

Let BRD NowSolutions assess the health of your CMDB and provide expert recommendations for improvement. Discover our ITOM Managed Service, designed to ensure continuous optimal performance of your CMDB.

Connected Operations (IoT)

Unlock the power of IoT by integrating internet-connected devices into ServiceNow. Gain complete visibility, improve decision-making, and enhance business efficiency with real-time data and continuous availability.

CI Lifecycle Management

Track and manage all configuration items across their lifecycle with ServiceNow. From initiation to decommissioning, BRD ensures efficient monitoring and optimization of your organization's IT assets.

CSDM Alignment

Considering the Common Service Data Model (CSDM)? BRD's experienced professionals provide tailored guidance to help you adopt CSDM effectively, backed by proven success in similar organizations.

Agent Client Collector (ACC)

Leverage the advanced capabilities of ACC to discover and monitor your IT infrastructure. Gain actionable insights and maintain continuous oversight to ensure optimal system performance and health.

Service Graph Connector

Seamlessly integrate diverse data sources into ServiceNow's CMDB using best practices. BRD ensures data consistency, accuracy, and alignment with industry standards for better configuration management.

AI Ops

Harness machine learning to proactively detect and resolve anomalies before they escalate. Ensure uninterrupted operations and deliver superior service quality with AI-driven insights and automation.

Playbook Orchestration

Empower your technicians with guided, automated recovery workflows. BRD provides the tools and support needed to minimize downtime, restore operations efficiently, and ensure seamless service continuity.

Go To Top